Return Policy

Have a problem with the item purchase from The Alt Mall? Please send an email to customercare@altmall.ng or call +23419037090
Alt Mall offers a 3-day return window for items that meet the requirements for return. Disputes after delivery could include:

  • 1. Incomplete shipment,
  • 2. Non-functional/defective items,
  • 3. Sub-standard or counterfeit items,
  • 4. Wrong items (different from what the customer ordered),
  • 5. or other issues (please give details in your email)

When a complaint is raised, the order is placed on hold (Arbitration) and payment to the vendor is also suspended.

The Alt Mall team verifies your complaint and reaches out to the vendor for a speedy resolution.

An outcome could be:
Return of an Item for a ‘Full Refund’
Return of an Item for ‘Repair’
Return of an Item for ‘Replacement/Exchange’
Compensation