FAQ

Why do I see different prices for the same product?
AltMall supports Nigerian businesses and has some vendors who sell the same items; all competing for your purchase. Therefore, you may see the same product offered by different sellers at different prices. We believe this offers you a wider product selection and better pricing.
Who will deliver my order?
Our partner courier companies are Fedex and Redstar. Your order may be delivered by any of these companies or the seller or the seller's agents. You may be called prior to delivery to confirm your availability to receive your order.
How do I cancel an order?
You can request to cancel your order by visiting the ‘My Order section under My Account. Please note that you cannot cancel an order after it has been shipped.
How do I create an account to begin shopping on Alt Mall?
To create an account on Alt Mall, click on Register on the homepage.
What can I do once I sign into my account?
Once you have created a Alt Mall Account, you can begin to control your shopping experience by visiting the following sections:

My Profile: Update your name, contact details (phone/address), and subscribe to the Alt Mall newsletter.

My Orders: View past and existing orders, take actions like tracking an order, messaging the seller, and more.

Liked Items: View items you've saved to view later.

Payment Options: Update your IMAL information.

Address Book: Update your delivery address.

How do I pay for my order?
At checkout, you can select:

  • Pay with Bank
  • Pay with Card
  • Deferred Payment